Return Policy
Last updated: July 2026
1. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery at info@studiocanltd.com with your order number and a photo of the item. We will arrange a replacement or refund.
2. Non-Returnable Items
Due to the nature of our products, the following cannot be returned:
- Digital products and downloadable files
- Custom or made-to-order items
- Items damaged after delivery due to customer handling
3. Return Process
To initiate a return, email info@studiocanltd.com with your order details. Approved returns should be shipped to Shop 104, Fu On House, Tai Wo Hau. Items must be in original condition and packaging.
4. Refunds
Approved refunds are processed back to the original payment method within 7-10 business days. Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for a different design or size, please place a new order.
6. Contact
Questions about returns? Email info@studiocanltd.com or message us on WhatsApp at 6683 1230.